Business services are a group of tasks and activities that help maintain a business, even though they do not deliver a tangible product. They include information technology, procurement, finance, and shipping.
Businesses of all sizes need these services, so they hire experts in their fields to do the job. They also use these professionals to take care of financial matters such as taxation, depreciation and valuation.
They also use these services to help with their employees’ training and other requisites to ensure that they have all the skills and knowledge needed to succeed in their jobs. Some businesses also take these services for insurance purposes, such as for their employees’ life and health insurance or their practices and property.
These services are important to business operations as they help companies reduce expenses and get their work done on time. They also improve employee morale and boost motivation.
Some common service types are education, consultation, support, legal, repair, healthcare, utilities, business and real estate, and hospitality. They are used by both B2C and B2B companies and contribute to about 11% of the EU’s GDP.
The European Union is currently seeking to stimulate the growth of this sector by removing remaining legal barriers and promoting competitiveness in the European market for business services. It has launched a number of policy actions to address this challenge.
Defining your Service
The first step in developing your Business Service is to define it using a Service Design process. This aims to engage all stakeholders and determine the needs of the end users. Then, it determines the Service Value Proposition and positioning in the market and the assets and resources necessary to achieve this.
It also helps you determine how much money you need to invest in your business to provide the service, and it enables you to prioritize the tasks that you should be focusing on. It can be a daunting task, so it is a good idea to hire a professional to guide you through the process.
Creating a Business Service
Once you have your service defined, you can create it in both SL1 and ServiceNow. SL1 provides you with a list of available Business Services that you can use to build your service. You can add or delete services from this list, and you can create your own custom Business Services in SL1.
Syncing between SL1 and ServiceNow
When you sync your ServiceNow and SL1 services, all the data in ServiceNow is reflected in SL1, as well as the health, availability, and risk metrics that you have in ServiceNow for each service. You can also use this method to merge services between the two systems.
Favorite Business Services
In SL1, you can sort your Business Services by their favorite status, so they always display at the top of the list on the Business Services page. To do this, click the Favorite Service star icon () on the Business Services page and then select the checkbox for each service you want to make a favorite. You can also click the Multi-sort button to sort your Business Services by their favorite status.